ONLINE RETURN & EXCHANGE POLICY
Web orders are eligible for a refund, exchange or store credit (depending on item) if shipped back to our Online Returns Department within 10 days of receiving.
- Merchandise must be unworn, unwashed and free of any alterations or damages.
- Merchandise must have all tags, including any VIDA MOULIN hangtags, attached.
- All sale items and items purchased at a discount (excluding welcome 15% off code) are NOT ELIGIBLE FOR REFUNDS and are exchange or store credit only unless listed as Final Sale.
- Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- All additional 50% off sales are Final Sale.
- Footwear must include the original shoebox in its original condition, without postal labels. A $25 shoebox fee will be imposed if returned without the original shoebox.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- Shipping charges paid for by customer are not refundable.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately.
We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.
We are not liable for missing packages once tracking provides confirmation of delivery to provided address.
Please contact our customer service if you have any questions: firstname.lastname@example.org
How should I send my return back?
Email email@example.com for a return authorization and to be sent a prepaid return label within 10 days of receiving your package.
- Securely repack your items in the bag provided in your package.
- Enclose a copy of the receipt if provided one
- Affix our Prepaid Return Label to the package and drop off.
- Drop your package off at a U.S. Postal Service mailbox or post office OR visit www.USPS.com/pickup to arrange for a free pickup within 10 days of receiving.
In-Store Returns & Exchanges
Online orders can be returned for exchange at our store in Phoenix, AZ. NO REFUNDS will be processed in store.
Note: You must present original invoice receipt when you take items back to our store.
Customers placing international orders are responsible for return shipping costs. Products must be shipped back within 7 days of receiving it. International customers are liable for customs fees, duties, or tariffs that may incur during shipping process.
Please ship your return package to:
VIDA MOULIN Returns
Order # ________
1568 E. Bethany Home Rd.
Phoenix, AZ 85014
Refunds & Processing Time
If your package arrives at VIDA MOULIN Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 3-5 business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from VIDA MOULIN.
Damaged Items should be reported to customer service immediately (before returning package) to insure your refund or exchange is properly processed.